Terms & conditions

These terms govern your use of easyDSE (the “Service”), operated by easyDSE. By using the Service you agree to them. If you are agreeing on behalf of a business, you confirm you have authority to bind that business.

1. Definitions

• Individual User. Someone completing an assessment for themselves on the free tier.
• Business Customer. An organisation with a paid subscription.
• Employee User. Someone invited to complete an assessment by a Business Customer.
• Assessment. A completed DSE self-assessment and the report generated from it.
• Credit. A pre-paid unit that entitles a Business Customer to one Employee User assessment.

2. What the Service is, and what it is not

easyDSE provides a structured DSE self-assessment based on the Health and Safety (Display Screen Equipment) Regulations 1992 (as amended), and generates a report with findings and suggested actions.

The Service is a self-assessment tool. It is not medical advice, not a substitute for professional occupational health advice, and not a specialist ergonomic assessment carried out in person by a qualified assessor.

The report is based entirely on the answers and images you provide. We cannot verify them. Where a report indicates significant risk, existing injury, pregnancy, a disability or a health condition, you should obtain a specialist or in-person assessment.

Nothing in the Service discharges an employer’s legal duties. Regulation 2 requires employers to make a suitable and sufficient assessment of DSE workstations and to reduce the risks identified. easyDSE helps you carry out and record that assessment; it does not perform your duties for you, and using it is not a defence to a failure to act on what an assessment reveals.

3. Accounts and access

We use passwordless magic-link sign-in. Sign-in links are personal to you, single-use and expire after 20 minutes. You are responsible for keeping access to your email account secure, and for anything done through your account.

You must give accurate information, and must be at least 16 to hold an account. You must not complete an assessment on someone else’s behalf without their knowledge.

4. The free tier

Individual Users may complete assessments free of charge, and receive their report on screen, by email and as a PDF. We may set fair-use limits on the number of assessments per account, and reserve the right to withdraw or change the free tier on 30 days’ notice. Reports already generated remain available to you.

5. Business subscriptions, credits and payment

• The subscription costs £4.00 per month, billed monthly in advance through Stripe.
• Employee assessments cost £1.00 each and are bought as Credits in blocks of 5.
• A Credit is consumed when an Employee User completes an assessment, not when they are invited. An abandoned assessment costs nothing.
• Credits do not expire while your subscription is active. Credits are non-refundable and cannot be transferred between organisations or exchanged for cash.
• All prices exclude VAT, which is added at the prevailing rate where applicable.
• If payment fails we may suspend access to the business dashboard after notice. Completed assessment records remain retrievable for 30 days after cancellation.

You can cancel at any time from the billing page. Cancellation takes effect at the end of the current billing period; we do not pro-rate part months. Unused Credits are forfeited 30 days after cancellation.

6. Statutory cancellation rights

Where you contract with us as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel a distance contract. By starting an assessment or consuming a Credit within that period, you ask us to begin performance immediately and accept that you lose the right to cancel once the service is fully performed. These rights do not usually apply to business customers.

7. Your content

You keep ownership of everything you submit: answers, voice notes and photographs. You grant us a licence to store and process it in order to provide the Service, as described in our privacy policy.

You must not upload anything that:

• contains someone else’s personal data without their knowledge;
• is unlawful, defamatory or infringes another person’s rights;
• contains confidential or commercially sensitive material visible in a photograph.

Please check what is on your screen and desk before you take a workspace photo. We may remove content that breaches these terms.

8. Employer access

If you were invited by an employer, your completed assessment, including any health information in it, is visible to the administrators of that organisation. This is the purpose of an employer-commissioned assessment. Your employer is the data controller for it. Share only what you are content for them to read.

9. Product recommendations and affiliate links

Reports may include equipment recommendations. These are generated from the findings in your assessment and are suggestions, not prescriptions. We are not the seller, and we give no warranty about any product’s suitability, quality, price or availability.

Most product links are affiliate links. If you buy through one, we may earn a commission at no additional cost to you. Commission does not influence which findings are raised. Findings come from a fixed rule set applied to your answers. Business Customers can turn recommendations off entirely, or replace them with their own approved suppliers.

10. Acceptable use

You must not:

• attempt to gain unauthorised access to the Service or another organisation’s data;
• scrape, resell or redistribute the assessment content or reports as your own product;
• use the Service to provide a competing assessment service;
• submit deliberately false answers to obtain a misleading record of compliance;
• interfere with the Service’s operation or security.

11. Intellectual property

The Service, the question set, the scoring methodology, the report format and all branding are owned by easyDSE. You may use reports generated for you or your organisation for your own health and safety purposes, including sharing them with insurers, regulators and advisers. You may not otherwise reproduce our materials.

12. Availability

We aim for high availability but do not guarantee uninterrupted service. We may suspend access for maintenance, and will give notice where we reasonably can.

13. Liability

Nothing in these terms limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot lawfully be limited.

Subject to that, and to the extent permitted by law: we exclude all implied warranties; we are not liable for loss of profit, business, goodwill, or indirect or consequential loss; and our total liability in any 12-month period is limited to the greater of the fees you paid us in that period, or £100.

We are not liable for injury, illness or loss arising from a workstation setup. The assessment reports what your answers describe, and acting on its findings is a matter for you and your employer.

If you are a consumer, these terms do not affect your statutory rights under the Consumer Rights Act 2015.

14. Data protection

Our privacy policy forms part of these terms. Where we process personal data on behalf of a Business Customer, we do so as processor under a data processing agreement that meets Article 28 UK GDPR; a copy is available on request.

15. Changes

We may update these terms. Material changes will be notified by email at least 14 days before they take effect. Continuing to use the Service after that means you accept them.

16. Termination

You may close your account at any time. We may suspend or terminate an account that breaches these terms, and will give notice and a chance to put it right unless the breach is serious. On termination we handle your data as set out in the privacy policy.

17. General

These terms are the entire agreement between us on their subject matter. If any provision is found unenforceable, the rest continues to apply. No failure to enforce a term waives it. A person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999.

18. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your home courts.

19. Contact

hello@easydse.co.uk